terms & conditions electronic tankless water heater

Electronic Tankless Water Heater:

Designed and developed for homes, apartments and virtually anywhere hot water is needed. 

Terms & Conditions of Sale 

Credit card charges for orders will appear on your credit card statement under the name Tankless USA INC. By purchasing from the Tankless USA INC. website (thetankless.com) you acknowledge that you have read and fully understand the terms of the manufacturer's warranty, products, electrical requirements and our product return policies, the terms and conditions of sale, and that you have confirmed that your home has sufficient electrical service to operate your new tankless water heater, or that you have budgeted for any required upgrades that might be necessary. Tankless USA disclaims all warranties, expressed or implied, including but not limited to merchantability and fitness for a particular purpose. Tankless USA Inc. will not be liable for any damages of any kind arising from the use of this site or a product purchased from Tankless USA Inc. including but not limited to direct, indirect, incidental, punitive, and consequential damages. This site was created and is controlled and maintained by Tankless USA Inc. in Miami Florida, USA. As such, the laws of the State of Florida will govern these disclaimers and terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to modify our site and these policies and terms & conditions of sale at any time and without notice. 

Return Policy: 

Tankless USA INC offers a 30-days return policy on any Titan tankless water heater that has not been installed or used and is shipped back in its original box, with all its original hardware, manual and everything that comes with the original product. No dents or scratches also. 

During that time, we will refund your purchase minus a restocking fee of 20%. 

There are not refunds of any product that has been installed. 

After the 30-day period, we do not accept any returns. 

Return procedure:

It is important that you contact us in advance for a return address and Return Authorization Number (RA#) which we will use to properly credit your account when we receive the returned item. Please note that you are responsible for shipping costs to return the product. Return shipments not clearly marked with a valid Return Authorization Number (RA#) may be refused or not properly credited to your account. We recommend that all packages returned to us, or the manufacturer be insured and that you obtain a tracking number from your shipping provider. Tankless USA is not responsible for products lost or damaged while being returned to us for any reason. Refunds to be made within 7 days from the date of return. All refunds will be shown as a credit against the credit card to which the original order was charged.

PRODUCT WARRANTIES

Titan Products: 

Warranty is directly with manufacturer company Niagara Industries since day one of purchase. Titan products come with ONE (1) year warranty on the electronic components, and TEN (10) year warranty on the mechanical components. For warranty just call or bring the heater to Niagara Industries. Phone: 305-876-9010. Address: 2540 NW 38th Ct. Miami, FL 33142 

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Stiebel-Eltron Products: 

Subject to the terms and conditions set forth in this limited warranty, Stiebel Eltron, Inc. (the “Manufacturer”) hereby warrants to the original purchaser (the “Owner”) that each Tankless Electric Domestic Hot Water Heater (the “Heater”) shall not (i) leak due to defects in the Manufacturer’s materials or workmanship for a period of seven (7) years from the date of purchase or (ii) fail due to defects in the Manufacturer’s materials or workmanship for a period of three (3) years from the date of purchase.  

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